Refund & Returns Policy

We want you to be happy with every Ponkali Masalas order. If something is not right, please reach out and we will do our best to make it good.

Cancellations

• You can request to cancel an order within 24 hours of placing it.
• Once an order has been packed or handed over to the courier for shipping, it can no longer be cancelled.

Damaged or Incorrect Items

• If your order arrives damaged, please report it within 1 day of receipt.
• If the product you received does not match what was ordered, let us know within 24 hours of delivery.
• Sharing a photo of the issue helps us resolve it quickly.

Refunds

• Once a return or claim is approved, your refund is credited to the original payment method within 5 to 7 working days.
• If you have paid online and a refund is approved, the amount is processed back to the same account.
• If a refund does not appear after 7 working days, please check with your bank, then contact us if it is still missing.

Non-Returnable Situations

As our products are food items, orders that have been delivered, accepted and opened cannot be returned for reasons other than damage or a genuine product mismatch.

Need Help?

For any refund or return request, email us at ponkaliturmeric@gmail.com or call +91 99440 33696. We are a small family business and we read every message.

Last updated: 8 June 2026